Privacy Policy

Introduction
This Privacy Policy describes how Solverix Technologies Private Limited and its affiliates (collectively “Solverix Technologies Private Limited,” “we,” “our,” “us”) collect, use, share, protect, or otherwise process your information/personal data through our website https://solverixtechnologies.com (hereinafter referred to as “Platform”). Please note that you may be able to browse certain sections of the Platform without registering with us. We do not offer any product/service under this Platform outside India, and your personal data will primarily be stored and processed in India. By visiting this Platform, providing your information, or availing of any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use, and the applicable service/product terms and conditions, and agree to be governed by the laws of India, including but not limited to the laws applicable to data protection and privacy. If you do not agree, please do not use or access our Platform.

Collection of Personal Data

Solverix Technologies collect your personal data when you use our Platform, services, or otherwise interact with us during the course of our relationship and related information provided from time to time. Some of the information that we may collect includes, but is not limited to, personal data/information provided to us during sign-up/registration or using our Platform, such as name, date of birth, address, telephone/mobile number, email ID, and/or any such information shared as proof of identity or address. Some sensitive personal data may be collected with your consent, such as bank account details, credit/debit card or other payment information, or biometric data such as your facial features or physiological information (if you opt to use certain features available on the Platform).

You always have the option to not provide information by choosing not to use a particular service or feature on the Platform. We may track your behavior, preferences, and other information you choose to provide on our Platform. We will also collect information related to your transactions on the Platform and third-party business partner platforms. When such a third-party business partner collects your personal data directly, you will be governed by their privacy policies.

Usage of Personal Data

We use personal data to provide the services you request. If we use your personal data for marketing, we will provide you the ability to opt-out of such uses. We use your personal data to assist sellers and business partners in handling and fulfilling orders; enhancing customer experience; resolving disputes; troubleshooting problems; informing you about offers, products, services, and updates; customizing your experience; detecting and protecting us against errors, fraud, and other criminal activity; enforcing our terms and conditions; conducting marketing research, analysis, and surveys; and as otherwise described at the time of information collection.

Sharing of Personal Data

We may share your personal data internally within our group entities, our other corporate entities, and affiliates to provide you access to services and products. These entities and affiliates may market to you as a result of such sharing unless you explicitly opt-out. We may disclose personal data to third parties such as sellers, business partners, service providers (including logistics partners, payment processors), reward programs, etc. These disclosures are necessary to provide services, comply with legal obligations, and prevent fraudulent or illegal activities.

We may disclose personal data to law enforcement agencies or other authorized agencies if required by law or in response to subpoenas, court orders, or other legal processes.

Security Precautions

We adopt reasonable security practices and procedures to protect your personal data from unauthorized access, disclosure, loss, or misuse. However, the transmission of information over the internet is not completely secure. By using the Platform, you accept the security implications of data transmission over the internet, and there may always remain inherent risks regarding the use of the Platform.

Data Deletion and Retention

You have the option to delete your account by visiting your profile and settings on the Platform. We may refuse or delay account deletion in case of pending grievances, claims, or services. We retain personal data for as long as necessary to fulfill the purposes for which it was collected, or as required by law. We may retain anonymized data for research and analytical purposes.

Your Rights

You may access, rectify, and update your personal data directly through the functionalities provided on the Platform.

Consent

By visiting the Platform or providing your information, you consent to the collection, use, storage, disclosure, and processing of your information as outlined in this Privacy Policy. If you disclose personal data about others, you represent that you have the authority to do so.

You also consent to us contacting you through SMS, instant messaging apps, calls, or email for the purposes specified in this Privacy Policy. You can withdraw your consent by contacting the Grievance Officer. Withdrawal of consent will not be retrospective.

Changes to This Privacy Policy

Please check our Privacy Policy periodically for updates. We may notify you of significant changes in the manner required under applicable laws.

Grievance Officer

• Name: [Insert Name]

• Designation: [Insert Designation]

• Company Address: [Insert Company Address]

• Contact Information: [Insert Phone Number]

• Operating Hours: Monday to Friday, 9:00 AM – 6:00 PM

Refund and Cancellation Policy

This Refund and Cancellation Policy outlines how you can cancel or seek a refund for a product/service purchased through the Platform.

Cancellation Policy

• Cancellations are accepted only if the request is made within 7 days of placing the order.

• Cancellations are not accepted if the order has been processed and shipped by the seller, or if the product is out for delivery. In such cases, you may refuse delivery at the doorstep.

• Damaged or Defective Items

• If you receive damaged or defective items, report the issue to our customer service within 7 days of receiving the product. The seller will verify the issue, and appropriate actions (refund or replacement) will be taken.

Complaints for Warranty Products

• For products under manufacturer warranty, please contact the manufacturer directly.

Refunds

• Refunds approved by Solverix Technologies Pvt. Ltd. will be processed within 7 days.